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Help Center

Get help with bookings, accounts, and business setup

Find quick answers for using iBookam as a customer or a wellness business. If you still need help, send us a message and the support team will follow up.

Bookings and payments
Account access
Business onboarding

Booking help

Customers can search by location, service, date, price, rating, and availability, then complete bookings from the service page.

  • Use My Bookings to view upcoming and previous appointments.
  • Reschedule from the booking details page when the business allows changes.
  • Use the cancellation flow if you can no longer attend an appointment.

Account and verification

Email verification protects user accounts and keeps booking notifications reliable.

  • New users should verify their email with the OTP sent during signup.
  • If a code expires, request a new code from the verification page.
  • Keep your profile details current so businesses can contact you when needed.

Business support

Businesses can manage services, staff, hours, gallery images, bookings, payouts, and customer support from the dashboard after approval.

  • Complete onboarding with business information, services, staff, and working hours.
  • Use clear service images and accurate prices for on-site and home services.
  • Contact support if your approval status or dashboard access looks incorrect.